FAQ

Do you accept Credit Card payments?

-Yes we can now happily say we accept Credit Card payments for both rental fees and also Bonds/Securities. Please note there is a surcharge associated with all payments at a rate of 1.74%

 

How do you process your Bonds/Securities?

-Bonds are usually processed in the days leading up to your booking and can be made via either EFT (Bank Transfer) or Credit Card, although the customer is welcome to choose either option our preference is Credit Card due to the fact there is added security for both the customer and ourselves.

 

What is the bond release time frame?

On completion of your rental the vehicle will be inspected by a staff member and signed off confirming there is no damage, please note if the vehicle is abnormally dirty on return we may require the vehicle to we washed before finalising the inspection.

 

Once the vehicle has been signed off a release on the Bond/Security will be processed within 1-5 business days, you will receive an email from the merchant confirming the refund has been processed.

 

What is your cancellation policy?

-All rentals cancelled within 48 hours of the rental will not receive a refund. Any rentals cancelled prior to 48hours before pickup will incur a 50% cancellation fee.

 

Do you have any link to Dream Drives or Melbourne Luxury Car Hire?

-No we do not have any link to the above companies whether this be on a director or employee level. We are aware of their practices in the past and do feel sorry for any customers who have had issues recovering their bonds or other outstanding matters.

 

This is one of the main reasons we now accept Credit Card for all Bonds/Securities to ensure customers can rest comfortably knowing they will not have any issues or delays receiving their bonds once the vehicle has been returned and signed off.

 

What is the minimum driver age?

-The absolute minimum age for our vehicles is 25y/o however some of our high performance vehicles have a minimum age of 27-30y/o.

 

How many KM and included in a 24hr rental?

-150km are included standard in a 24hr rental period however we do offer prepaid KM on our vehicles at a discounted rate to standard excess KM.

 

Do you offer hotel delivery?

-Yes we can offer Hotel Delivery free of charge to all hotels in the Melbourne CBD.

 

Do you offer airport delivery?

-Yes we can offer Melbourne Airport Delivery however there is an additional fees apply.